Customer-centric Info-Tech Strategies
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- Customer-centric Info-Tech Strategies
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Change simplification
General introduction to customer-centric strategies
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Lesson 01: Simple, attainable goals
30 minutes
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Live meeting about Infotech Strategies
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Quiz 1: Yes or No?
0 question15 minutes
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Quiz 2: A simple simulation game
0 question50 minutes
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Lesson 02: A/B Testing
2 hours
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Quiz 3: Role-play game
0 question1 hour
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Quiz 4: Short Interview
0 question10 minutes
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Lesson 03: Wrap up about A/B testing
30 minutes
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Quiz 5: 15 mins of Yes/No questions
0 question10 minutes
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Quiz 6: Quick answers
0 question10 minutes
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Lesson 01: Simple, attainable goals
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Customer Advisory Board
Learn about the basics of Customer Advisory Board
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Feedback survey
The major things about conducting a survey and manage feedback
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Customer Behavior Case Studies
In this section, learners will have a chance to discuss thoroughly the role of customer behaviors in business.
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Case study 1: The emergence of a new venture
60 minutes
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Case study 2: The beginning of a new era in marketing
35 minutes
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Case study 3: The epic crisis
60 minutes
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Case study 4: The success of a small business
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Case study 5: Start small but smart
60 minutes
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Case study 6: How to deal with difficult customers?
50 minutes
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Case study 1: The emergence of a new venture
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